Catmachine Too Long To Tweet, Too Short To Blog

Am I being unreasonable here?

If you order something online and it never turns up, is there an expectation that the company from whom you ordered the items should refund or replace even if it wasn’t their fault and the item was just lost in the post?

Any problematic contract is between them and the Royal Mail. So it’s up to them to sort it out. That’s how I’ve always looked at it.

Apparently not. Having just complained to a local company about £45 worth of undelivered goods I have been told to take it up with Royal Mail myself. Surely that’s not my responsibility?

I would be interested in opinions…